WisdomLabs.AI Logo

WisdomLabs.AI, Inc., Inc. - Terms of Service

Introduction

BY ACCEPTING THIS AGREEMENT OR ACCESSING OR USING THE SERVICE, YOU ARE ACCEPTING THE TERMS AND CONDITIONS OF THIS AGREEMENT, UNLESS A SEPARATE WRITTEN AGREEMENT IS IN EFFECT THAT SPECIFICALLY GOVERNS THE SUBJECT MATTER HEREOF. (“AGREEMENT”) ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT. IF YOU DO NOT AGREE, YOU MAY NOT USE THE SERVICE.
This Agreement is between WisdomLabs.AI, Inc., Inc., a Delaware corporation(“WisdomLabs.AI, Inc.”), and the individual or entity accessing or using the Service(“Customer”). These terms govern use of the WisdomLabs.AI, Inc. Digital Twin platform,services, and related software.

1.Overview of WisdomLabs.AI, Inc. Services

WisdomLabs.AI, Inc. is an intelligence automation company that provides a next-generation Digital Twin platform to help enterprise teams preserve knowledge, automate context retrieval, and supercharge productivity across internal systems. that enables users to capture, recall, and utilize organizational knowledge across connected workplace tools. The Service integrates with enterprise systems to allow real-time knowledge surfacing, automation, and personalized support.

Customers configure which systems are connected, how data is used, and retain control over access and privacy settings, including support for Virtual Private Cloud (VPC) deployment and Model Context Protocol (MCP) integrations.

2. Access and Use

2.1 Access Rights: Customer and its authorized Users may access and use the Service during the Subscription Term as specified in the Order. Customer is responsible for all activity occurring under its accounts and ensuring compliance with these terms.
2.2 Deployment Options: The Service may be deployed either in WisdomLabs.AI, Inc.’ hosted infrastructure, or in the Customer’s private VPC.
2.3 LLM Options: Customers may use WisdomLabs.AI, Inc.’ integrated LLMs or connect their own licensed LLMs via supported API keys and integrations.

3. Restrictions

    Customer will not (and will not permit its Users or any third party to):
  • - Sell, sublicense, or distribute the Service.
  • - Reverse engineer, modify, or build derivative works of the Service.
  • - Use the Service for unlawful purposes or to compete with WisdomLabs.AI, Inc..
  • - Interfere with service integrity or access.

4. Ownership and Feedback

4.1 Proprietary Rights: WisdomLabs.AI, Inc. owns all rights to the Service, software, documentation, and related technology.
4.2 Customer Data: Customer retains ownership of all data it provides. WisdomLabs.AI, Inc. is granted a limited license to use this data solely to provide the Service.
4.3 Feedback: Any feedback provided may be used by WisdomLabs.AI, Inc. to improve its products, provided it is anonymized and does not identify the Customer.

5. Fees and Payments

5.1 Pricing: Fees are as described in the applicable Order. Usage beyond agreed limits may incur additional charges.
5.2 Taxes: Customer is responsible for applicable taxes, excluding those based on WisdomLabs.AI, Inc.’ income.

6. Support and Security

6.1 Support: WisdomLabs.AI, Inc. will provide support services as outlined in the applicable Order.
6.2 Security Measures: WisdomLabs.AI, Inc. will maintain safeguards to protect Customer Data, including encryption in transit and at rest.

7. Trials

Trial services are provided “as is” and may be discontinued at any time. No warranties apply during trials unless otherwise agreed.

8. Warranties

WisdomLabs.AI, Inc. warrants that the Service will conform to its documentation during the Subscription Term. Remedies include correction or a pro-rata refund.

9. Confidentiality

Both parties agree to maintain the confidentiality of non-public information disclosed under this Agreement and not to use it outside the purpose of this Agreement.

10. Indemnification

WisdomLabs.AI, Inc. will indemnify Customer against claims that the Service infringes third- party IP rights. Customer will indemnify WisdomLabs.AI, Inc. for claims related to Customer Data or illegal use.

11. Limitation of Liability

Each party’s total liability is limited to the amount paid by Customer in the prior 12 months,with a higher cap in case of unauthorized data disclosure.

12. Term and Termination

Agreement begins on the Effective Date and continues for the Subscription Term. Either party may terminate for cause.

13. General

Governing law: California, USA.
Assignment: Only with consent unless part of a merger.
Modifications: With notice. Continued use means acceptance.
Force Majeure: No liability for causes beyond control.

14. Definitions

Definitions include terms such as Customer Data, Documentation, Order, Service, and User.

Definitions

“Affiliate” means An entity that, directly or indirectly, controls, is controlled by, or is under common control with a party. 'Control' means ownership of more than fifty percent (50%) of voting securities or the power to direct management policies.

“BAA” means A Business Associate Agreement, required under HIPAA for entities handling protected health information (PHI) on behalf of covered entities.
“Cloud Service Provider” means A third-party provider of cloud computing platforms and services such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform.
“Cloud Service Provider Account” means A specific customer-managed or WisdomLabs.AI- managed account provisioned within a Cloud Service Provider used to deploy and operate the Service.
“Connected Application” means An enterprise software application (e.g., Gmail, Slack, Salesforce) integrated with the Service to submit data into the WisdomLabs.AI platform.
“Customer Data” means All data submitted by Customer to the Service, including content, files, metadata, and any generative AI output (if applicable) as defined in the DPA.
“Documentation” means The user guides, manuals, and help content provided by WisdomLabs.AI, Inc. to support the effective use of the Service.
“DPA” means A Data Processing Addendum that outlines the terms governing the handling of personal data, typically executed in accordance with GDPR or similar privacy regulations.
“LLM Provider” means A third-party provider of large language models (e.g., OpenAI, Anthropic) whose models are used to generate responses or content within the Service.
“Order” means A written or electronic order form executed by the Customer and WisdomLabs.AI, Inc. (or authorized Reseller), which specifies the scope and terms of Service to be delivered.
“Output” means The text, documents, summaries, or other materials generated by the Service using AI, based on the Customer Data and integrated LLMs.
“Reseller” means A third-party entity authorized by WisdomLabs.AI, Inc. to market, sell, and distribute the Service under an agreement with WisdomLabs.AI, Inc.
“Service” means The WisdomLabs.AI Digital Twin software-as-a-service (SaaS) platform, including all features, updates, and supporting materials offered to the Customer.
“Subscription Term” means The fixed period specified in the Order during which the Customer is authorized to use the Service.
“Users” means Individuals granted access to the Service by the Customer, including employees, contractors, or consultants operating under Customer's control.